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ITIL® Practitioner
Training & Certification

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Quick Information

Keywords   ITIL Practitioner, ITIL certification, IT Service Management
Duration   3 days
Certification   AXELOS
Fees   MYR 4,500 incl. exam


Open Enrollment

Start date End date Duration Country State City Register
25/1/2017 27/1/2017 3 Malaysia Kuala Lumpur Register
29/3/2017 31/3/2017 3 Malaysia Kuala Lumpur Register
29/5/2017 31/5/2017 3 Malaysia Kuala Lumpur Register
12/7/2017 14/7/2017 3 Malaysia Kuala Lumpur Register
27/9/2017 29/9/2017 3 Malaysia Kuala Lumpur Register
1/11/2017 3/11/2017 3 Malaysia Kuala Lumpur Register

* Not finding the schedule you want here? Contact us.

 

Whereas ITIL® Foundation focuses on ‘what’ and ‘why’, ITIL® Practitioner shows ‘how’ to start adopting an ITIL® framework and adapt it to day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

Why choose this training?

ITIL® Practitioner offers practical guidance to support your business objectives, develop the skills needed to apply ITIL® concepts in the organization and ensure business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that graduates are ready to initiate and successfully carry out required improvement initiatives.

ITIL® Practitioner focuses on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives. ITIL® Practitioner also covers three key areas crucial to the success of any improvement initiatives:

  • Organizational Change Management;
  • Communication;
  • Measurement and Metrics.

ITIL® Practitioner does not replace any existing ITIL qualifications. It is complementary to, and fits in with, the current ITIL qualifications scheme. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

Course and Learning Objectives

Upon successful completion of the theoretical and examination components related to this certification, graduates can expect to be able to:

  • Use IT Service Management concepts that are important drivers of continual service improvement;
  • Apply ITSM guiding principles in a real-world context;
  • Apply the CSI approach to manage improvements in a given organizational context;
  • Use measurement and metrics to facilitate continual service improvement;
  • Communicate effectively to facilitate continual service improvement;
  • Apply organizational change management to support continual service improvement;

Course Approach

As this is a “Practitioner” course, the focus is on acquiring skills. For that purpose, this course introduces the concept of scenario-based learning with a multimedia case study and modular exercises. It combines lectures, discussions and practical experience to prepare participants for the ITIL® Practitioner certification exam and provides valuable practical knowledge that can be rapidly applied in the workplace. The case study deepens the participant’s appreciation of how ITIL® best practices can be applied in order to improve IT performance.

Course Student Material

Students will receive an ITIL® Practitioner classroom workbook containing all the presentation materials, course notes, case study and sample exams.

Reference Materials

It is recommended to use ITIL® Practitioner Guidance (ISBN: 9780113314874) for reference. This guidance can also be used in the open-book exam. The exam is also based on various elements of the ITIL core material from the Planning to Implement Service Management publication.

Prerequisites

To take the ITIL® Practitioner exam, individuals must hold a valid ITIL Foundation certificate.

Target Audience

IT professionals, IT support staff, application engineers, project and business managers, any member of an IT team involved in the delivery of IT services.

Delivery method

Classroom, Virtual

Why Quint

INDEPENDENT
  • Independent Management Consulting Firm
ONE-STOP ITSM SKILLS DEVELOPMENT
  • Foundation to Expert
BEST PEOPLE & BEST PRACTICES
  • Highly qualified professionals - ITSMs & Experts
  • Our consultants are our Trainers
GLOBAL & LOCAL
  • Consistency in delivery with Global skills and Local delivery