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ITIL® Intermediate
Service Design
Training & Certification

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Quick Information

Keywords   ITIL, ITIL Intermediate, Service Design, IT Service Management
Duration   4 days
Certification   AXELOS
Fees   MYR 7,200 incl. exam


Open Enrollment

Start date End date Duration Country State City Register
13/2/2017 16/2/2017 4 Malaysia Kuala Lumpur Register
17/4/2017 20/4/2017 4 Malaysia Kuala Lumpur Register
13/6/2017 16/6/2017 4 Malaysia Kuala Lumpur Register
1/8/2017 4/8/2017 4 Malaysia Kuala Lumpur Register
9/10/2017 12/10/2017 4 Malaysia Kuala Lumpur Register
26/12/2017 29/12/2017 4 Malaysia Kuala Lumpur Register

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ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream:

  • The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The primary focus is the Lifecycle itself as well as the processes and practice elements used within it.
  • The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle.

Why choose this training?

The ITIL® 2011 SD (Service Design) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Design Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Design Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® Service Design publication.

Course and Learning Objectives

This qualification provides a complete management-level overview of Service Design including all its related activities.

Candidates can expect to gain competencies in the following:

  • Introduction to Service Design
  • Service Design principles
  • Service Design Processes
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, risks and critical success factors.

In addition, the training for this certification includes examination preparation, and a mock examination.

Course Approach

Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Design stage of the Service Lifecycle. This lifecycle stage focuses on enabling Service Delivery by designing services in-line with the Service Strategy. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL® Intermediate Service Design certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL® best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Course Student Material

Students will receive an ITIL® Service Design classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Reference Materials

Core set of 5 ITIL® books.

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Design phase of the Lifecycle and the affected processes, functions and activities and their application.

Delivery method

Classroom

Why Quint

INDEPENDENT
  • Independent Management Consulting Firm
ONE-STOP ITSM SKILLS DEVELOPMENT
  • Foundation to Expert
BEST PEOPLE & BEST PRACTICES
  • Highly qualified professionals - ITSMs & Experts
  • Our consultants are our Trainers
GLOBAL & LOCAL
  • Consistency in delivery with Global skills and Local delivery