The Definitive Guide to Business Value in Outsourcing
Smart outsourcers get the governance right from the get-go. Build a schedule that will be fit for purpose in the good times and the bad. People, products and services will all change over the life of a deal. Neglecting to prepare for this fact will leave you at the mercy of the lawyers.
You can have all kinds of contractual safeguards in terms of notification of issues arising etc. Here, the lawyers can breathe a sigh of relief and say they’ve done things properly. But if either party doesn’t embrace the contract provisions in the right spirit then it is largely doomed to failure.
The terms of the contract may be on the paperwork, but the spirit of those terms: that’s the governance.
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