Full Suite Premium ITIL® elearning
ITIL® is a trusted and well-established framework based on global best practice in IT service management, used by most of the world’s leading enterprises and forward-thinking public sector organizations. ITIL® enables you to utilize leading edge IT capabilities to provide world class services and maximize value. Employing IT service management best practices described in ITIL®, organizations have been proven to increase productivity, optimize costs and improve customer experience.
The Key Benefits of ITIL®
For the service management professional, there are many benefits of taking the ITIL® journey, attending training and taking exams. For example, you can:
- Learn how to apply ITIL® tools, techniques and concepts to improve your efficiency and effectiveness;
- Identify and focus on the highest value activities to help the organization;
- Improve communication by encouraging the use of common terminology;
- Gain confidence for your plans from best practice, and help to make the change happen.
ITIL® Foundation eLearning
The ITIL® 2011 Foundation eLearning is the most complete training for anyone involved in IT Service Management and who are aiming to take the ITIL®2011 Foundation exam Whether you’re a first-time ITIL® learner or a seasoned IT professional. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL®2011 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This eLearning prepares you for the exam by offering valuable information on the ITIL® framework, ITIL® certification and IT Service Management as a practice.
ITIL® Intermediate level
ITIL® Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognized qualification.
ITIL® Expert Level
The ITIL® Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL® Scheme in its entirety. Achieving this level of ITIL® qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field. Candidates who achieve ITIL® Expert level will also satisfy the prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.