Ensuring that an IT organization is competent at continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (continuous improvement) and the DMAIC problem-solving method.
This Lean IT Kaizen Lead training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lean IT Kaizen Lead is someone who is involved with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any level of the IT organization, in any ‘department’.
The Lean IT Kaizen Lead has a duration of three days. We will take an in-depth look at the key aspects of organizing and running a Kaizen event. We will also investigate the DMAIC problem-solving method in substantially more detail than we did in the Foundation training. On top of this, we will use the A3 method to record and communicate the findings of our Kaizen event. This course is aimed at acquiring knowledge and practicing this knowledge so that you can confidently lead a Kaizen event.
Course and Learning Objectives
After completing this course, you know the most important concepts regarding Kaizen and you are able to:
- Organize a Kaizen
- Lead a Kaizen
- Teach others the DMAIC model
- Identify and define problems
- Create a data collection plan
- Analyze the root cause of problems
- Understand and apply different improvement methods
- Make a control plan
- Ensure the sustainability of improvements.
Course Student Material
Participants will receive a Lean IT Kaizen Lead student workbook containing all presentation material of the training. On top of that, the syllabus, exercises, glossary and sample exam questions are included in the student workbook.
1. Introduction of Kaizen
- Introduction and Kaizen concepts
- Kaizen, Kakushin and Kaikaku
- The DMAIC model
- Kaizen mindset
2. Organizing Kaizen
- Kaizen team roles
- Improvement initiatives
- Plan and prepare a kaizen event
- Gain support
- Select the team
3. A3 Method
- Goals of the A3 Method
- Difference between Summarizing, Analyzing and Synthesizing
- Structure communication according to the Pyramid principle
- Summarize information into the A3 format
- Selecting a Problem and identifying owner
- Problem statement
- Scope of the problem
- Collect VoC information
- High level kaizen plan
- The three generic types of units of work
- Measure and Validate Value Stream Map
- Data collection plan
- Qualitative and Quantitative Measurement systems
- Baseline and a Benchmark
- Quick Wins
- Seven basic tools of Quality
- 5 whys
- Cause & Effects matrix
- Failure Mode Effects Analysis (FMEA)
- How to identify improvement options
- Idea generation techniques
- Solution prioritization techniques
- How to test a solution
- Best and good practice solutions within IT
- How to ensure the sustainability of the improvement
- Measurement of improvement
- Control plan
- Types of documentation
- Communication to stakeholders
Professionals in (IT) organizations.
A LEAN IT Foundation certificate is required for this course.
About the Examination
- Closed book exam with 40 multiple-choice questions.
- The pass score is 65% (26 out of 40 questions)
- Exam duration is 60 minutes.
- The exam is compliant with the Lean IT Association syllabus and APMG-International™ accredited.
Lean IT Kaizen Lead